Questions to Ask to Find The Right Window Cleaner

Trustworthiness

Unlike any other trade the window cleaner is the one person who will visit every single room of your house (assuming they all have a window of course). Your safety, and the safety of your property should perhaps be your number one consideration when choosing a window cleaning company.

 

Review their website, business card, and correspondence - does this look like a company that has invested in it's a brand, or does it look like they've quickly printed their own business cards using an online template and registered for a generic Hotmail or Gmail address?

 

Are their vehicles marked with easily identifiable signage - admittedly not all providers use this as part of their marketing strategy, however it will certainly give you a level of comfort knowing that the company is overtly and easily identifiable.

 

Do they have a verifiable reputation - have you seen them in your suburb, can they easily supply testimonials or references from within your local area?

 

How do they present - do they dress appropriately and present their business card when they first meet you? If your original dealing with them is over the phone are they polite, obliging and courteous, and do they ask relevant questions about your property such as type of windows, number of rooms with windows, and accessibility?

 

Assurance of Quality

Don't be satisfied with vague guarantees - look for a guarantee that is clearly laid out without legal jargon, and without the usual small print. Is the guarantee based on your satisfaction? A good window cleaning company won't ask for pre-payment - they should ensure you are happy once the job is complete prior to taking payment.

 

Do they safeguard your property and possessions - only deal with a window cleaning company who is fully insured and displays their insurance coverage on their website for easy viewing. Also, ask them if they wear shoe covers and use drop sheets when inside your home to mitigate any water splashes on wall and floor coverings.

 

Assurance of Integrity

Some window cleaners will provide an estimate over the phone, some will visit your premise and provide a written quote. In any case, make sure that you get a final price (*or at least a range) before the job begins. *Certain types of jobs, such as post-construction window cleaning are difficult to quote exactly as much of the work required is only uncovered after the superficial dirt has been removed.

 

A final word

There are currently no licensing or training requirements in Australia to provide window cleaning services. It is imperative you choose a window cleaner based on more than mere price alone - your experience will be remembered long after the price is forgotten.